Resolving SpeedSearch Issues

One of the most frequent issues I come across during my daily checks of the Infor CRM programs, by far, has to do with SpeedSearch. The service will either stop running, or the SpeedSearch Client becomes inaccessible. In comparison to any of the other issues that could occur within Infor CRM, this one doesn’t rank very high on the severity chart. However, that doesn’t make it any less of a pain to deal with the frequent issues that I know some of us come across. As for causation of these issues, I would love some input. The following will simply help run through resolving the issues after they have occurred.

The first issue to address is that scheduled indexing stops. I address this first, as it is the most time consuming of the SpeedSearch issues I have come across. While I cannot say, for sure, why indexing stops, I would venture an educated guess at the server being rebooted. I say this because I seem to notice issues with SpeedSearch after a server restart has occurred. It is not the only time the issue occurs, but it does seems as though the indexing is interrupted on each restart. Resolution for this issue is pretty simple, but time consuming. If your indexes have not run, you will notice, as you attempt to run them manually, that they error out. You will need to restart the Saleslogix SpeedSearch Service (on a sidenote: If you don’t already, having a desktop shortcut to Services is very useful).

Access “Services” by going into the Control Panel, then selecting Administrative Tools. Under Administrative Tools, you will find “Services.” Once you open it you will see the list of services installed on your machine. Scroll down to the Saleslogix SpeedSearch service and select it. Either right-click on it and select “Restart,” or single-click on it and click on “Restart the Service.”

If you get an error stating that the Service cannot be stopped, then open up the Task Manager. This can be done a few ways, right-clicking on the taskbar and selecting “Task Manager” works as well as anything. Once you are in the Task Manager, select the “Processes” tab. Scroll to the SLXSearchService(.exe) process and end the process. Click on the warning dialog. Close the Task Manager.

Refresh your “Services” by right-clicking in the window and selecting “Refresh.” You will then see that the Saleslogix SpeedSearch Service is no longer running. Select the Saleslogix SpeedSearch service and Start it.

Once you have restarted the Saleslogix SpeedSearch Service, you should be able to go back into the Saleslogix Administrator and run any Indexes. Indexes should run on the next scheduled time. This means that those scheduled for hourly runs will run on the next hour, and those scheduled to run once per day should run on the next day as prescribed. However, if you have a once-per-week index running (such as your full indexes), it may be a good idea to run those manually.

The second issue I tend to come across is the inability to access the SpeedSearch Client. I will typically get an error stating that SpeedSearch is not configured properly. This is typically not the case. I have resolved this issue by typically following the Saleslogix SpeedSearch Service procedure listed above. However, there are times where stopping and starting the service does not resolve the issue. Surprisingly, if that restart does not work, simply restarting the service again has resolved the issue where one restart has failed.

Thank you for coming to us for assistance. If you have any further suggestions on this article, or if you would like to contact us on other issues you may be having with Infor CRM, you can email me at canderson@effectium.com.

Have a great day!

Christopher Anderson