CRM & Telephony Integration (CTI) with QGate’s intelli-CTi™ for Infor CRM

QGate intelli-CTi™ for Infor CRM provides seamless telephony integration with Infor CRM delivered in a cost effective and user friendly manner, helping you optimize your investment in Infor CRM and Telephone infrastructure.

intelli-CTi for Infor CRM enhances profitability through increased productivity and customer satisfaction

Wait, what is “telephony integration”?

Let’s start off with what “telephony” is.  By definition, telephony is simply the working or use of telephones.  Even in the digital age many still make calls to do business.  Those calls and subsequent activities need to be logged in your CRM.  Wouldn’t it be lovely if you could reduce that workload?  This is where the “integration” comes in.  Now your CRM will be able to log your calls as you make them.

QGate intelli-CTi Family benefits:

• Streamlined telephony activity within your business
• Improved customer relationships, service levels and customer satisfaction
• Increased telephone call efficiency and throughput
• Personalised telephone interaction – identifying callers automatically
• Increased business productivity
• Reduced development costs with ease of deployment and implementation
• Flexible deployment across multiple sites and large scale implementations

Follow this link for more information and a link for a free 30-day trial of QGate’s intelli-TCi.